Microsoft Dynamic CRM
Late last week I got a chance to look at Dynamic CRM – not I product I would normally have been excited about seeing. Having spent 2hrs with a Microsoft Dynamics CRM Technical Solution the product does sound suitable for a number of financial specific problems. Interestingly, there is already a Dynamic CRM Financial Services web page together with a number of customer case studies – unfortunately none of these are tier-1 banks, but at least the list contains ABN Amro. On the product side, the .NET extendibility sounds promising as does the easy of configuration (web based). Obviously Outlook integration is nice. Sensibly 4.0 is going to have WF integrated – yes I was demo’d 4.0.