Unit Operation

Following on from the previous posting on Sociotechnical, and David Hanna’s High Performance Organization book.  I want to call out page 136, “Determining Department Boundaries”.  When I read this section of the book, it reminded me of the flawed way many organization go about creating departments (unit operations) without looking at the work process pipeline in any detail.  The aim should be to create self-sufficient work units

in which individual identify more with product or service delivered than with anything else


~ by mdavey on September 16, 2013.

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