Defects, One Team, Responsibility
Scott over on LosTechies offers an interesting read on Culture of Responsibility and Quality.
You learn from measurement that defects are causing throughput to suffer inordinately, then you investigate the defects to determine the proper course of remediation.
With a few further call-outs for those who don’t want to read the full article:
- Collaboration and open communication, to the point of transparency sometimes, is necessary to ensure that people feel safe taking responsibility – food for thought for all project managers and other senior folk on teams.
- People live with the fear that a mistake could cost them their job is a symptom of a culture issue
- Although obvious, “Encourage team members to spike ideas for a couple of days before hard decisions are made.”
- The development team needs to know that they are a part of, not separate from, the organization as a whole – in many ways this is part of the silo mentality that is fuelled by seating locations, and other such mental dividers 😦
- As a leader, it is your job to make sure the us/them wall gets broken down.
Food for thought