SRE Post Mortem Gamification

I really like gamification.  In some firms its in almost part of the culture.  Of particular interest around post mortem’s is Google’s gamification leaderboard.

Some individuals are incentivized by a sense of accomplishment and progress toward a larger goal, such as fixing system weaknesses and increasing reliability. For these individuals, a scoreboard or burndown of postmortem action items can be an incentive. At Google, we hold “FixIt” weeks twice a year. SREs who close the most postmortem action items receive small tokens of appreciation and (of course) bragging rights

~ by mdavey on April 8, 2019.

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